We offer a lifetime warranty on our bags that covers material or manufacturing defects.
The warranty does not cover natural aging of the leather or misuse or mistreatment of the bags.
In the event of a problem with the bag, we will either: repair it and ship it back to you, replace it, or reimburse you for repair costs incurred in your local area. If a repair or replacement is not possible, we will issue a store credit equivalent to the purchase price of the bag. Please contact firstname.lastname@example.org for any repair requests. Please note, customers are responsible for shipping costs to our repair facility.
With any fine vegetable tanned leather product, you must care for it over time to ensure it ages as intended:
Storage: Store your bag in a cool, ventilated area away from sunlight or flourescent lighting.
Conditioning: We have tested many products, and after not being fully satisfied with any of them, we developed our own, custom formulated Leather Salve.
Satchel & Page Leather Salve is great for hydrating, conditioning, and waterproofing leather. It also provides protection for leather exposed to extreme conditions, while still allowing the leather to breathe and age naturally. If you desire, you can use our Leather Salve to reduce the appearance of scratches the bag has picked up over time.
We recommend using a small amount of Leather Salve and rubbing it in the leather with your hands vigorously. To remove/reduce the appearance of scratches, apply the Leather Salve on the scratch and bend that area of the leather. Like most conditioners, Satchel & Page Leather Salve may darken the leather temporarily. Please use our Leather Salve as needed, or whenever the leather shows any signs of dryness.