We ship from our warehouse, centrally located in Dallas, TX. Orders for in stock items are generally shipped within 1 business day.
Tracking notifications usually go out at night, after carriers have made their pickups.
It's our priority to ship out our bags as quickly as possible. Once you place your order with us, the wheels are set in motion to get you your bag. So, if you need to make any changes to your order, we ask that you contact us right away so we can accommodate your request.
All orders over $40 in the contiguous US ship FREE. (Domestic Returns are also Free).
Our free shipping method is UPS SurePost (2-6 business days). With UPS SurePost, UPS will transport the package until it reaches your local area, and USPS will make final delivery. With UPS SurePost, there is no option to have the package held or change the address on the shipment while the package is in transit.
The quickest shipping option we offer is UPS 2nd Day Air which is 2 business days in transit. Business days are Monday - Friday excluding holidays. However, UPS no longer guarantees UPS 2nd Day Air service. So if the shipment is not delivered within 2 business days, we will not be able to refund the shipping charge.
We also offer UPS Ground (1-4 business days) for a $10 fee and UPS Ground with signature required for $16. With UPS Ground, there is an option to have the package held or redirected while it is in transit.
Please note, UPS SurePost and UPS Ground will be delivered without a signature required. At the very minimum, if you are not going to be at your residence when the package is delivered and are concerned with having the package sitting outside, please select UPS Ground so you can manage the delivery and have the package held for you. If theft is a potential issue at you or you've experienced lost or stolen packages in the past, please select UPS Ground Signature Required.
We are not responsible for package theft. As our products are not cheap, please take these above precautions to prevent any potential theft of your package.
To offer quick international shipping at a reasonable price, we offer USPS First Class International for small goods and USPS Express International for bags, jackets, etc.
Delivery times for those services are below:
USPS Express International: 8-14 days
USPS First Class International: 14-28 days
These transit times are estimates and they can vary depending on USPS shipping volumes. Please note, due to the COVID situation, USPS is operating at reduced capacity, and international shipments are moving much slower than usual. Once an international shipment is sent, unfortunately, there is nothing we can do to make it move more quickly.
International shipping rates are determined at checkout.
International customers are responsible for tracking their shipment, receiving/signing for orders, and all customs/VAT/brokerage charges. Customs/VAT duties are determined by the country's customs office taxation policies and Satchel & Page has no control over customs duties. If a package is returned to Satchel & Page due to a customer's unwillingness to pay customs duties, the customer will be charged a return to sender fee of $70-$100. In some cases, international shipments will be held at a pickup location for the customer to collect the package. Additionally, local carriers may charge additional fees to deliver to remote areas internationally. We are not responsible for those charges.