We ship from our warehouse, centrally located in Dallas, TX.
Tracking notifications usually go out at night, after carriers have made their pickups.
It's our priority to ship out our bags as quickly as possible. Once you place your order with us, the wheels are set in motion to get you your bag. So, if you need to make any changes to your order, we ask that you contact us right away so we can accommodate your request.
All orders in the continental US ship FREE. (Domestic Returns are also Free).
All bags ship via Fedex or UPS Ground / Home Delivery and will arrive within 1-5 business days. All smaller items, such as wallets ship via USPS and will reach most US destinations within 2-4 business days.
If you'd like expedited shipping, please drop us a note at firstname.lastname@example.org before you place your order, and we'll provide you a quote.
Please note, UPS or Fedex Ground will be delivered without a signature required. If you are not going to be at your residence when the package is delivered and are concerned with having the package sitting outside, please contact us before shipping. If the package is already in transit, you may contact UPS/Fedex with your tracking number and add signature required or have the package held at a nearby UPS/Fedex location. As our bags/jackets are not cheap, please take these above precautions to prevent any potential theft of your package.
In order to improve delivery times and reliability, our international shipping program is now focused around DHL Express. Delivery times for DHL express range from 2-5 days and DHL shipments are fully trackable.
We do offer USPS First Class and Priority International for delivery to some countries. Showroom Sale and Sample Sale items ship via USPS Priority International. Delivery times for those services are below:
USPS Priority International: 7-14 days
USPS First Class International: 10-20 days
International shipping rates are determined at checkout.
International customers are responsible for tracking their shipment, receiving/signing for orders, and all customs/brokerage charges. Additionally, local carriers may charge additional fees to deliver to remote areas internationally. We are not responsible for those charges.