returns

At Satchel & Page, we are committed to ensuring your satisfaction, and we pride ourselves on processing returns/exchanges stress free and as quickly as possible. If for any reason the item you purchased from us didn't work out, you may return or exchange your item in original, unused condition within 30 days of the shipping date for an exchange or full refund. This includes Preorder items - they are fully refundable.

All returns require a Return Authorization from Satchel & Page. We now handle returns through an automated portal. You will just need the Order Number and Email associated with the order to request a Return Authorization. Please note, if you are returning a Pre-Order item that you waited over 30 days to receive, please email us directly to initiate a return as the return portal will not process any return outside 30 days from the original order date. For returns in the contiguous US, we provide a complimentary pre-paid shipping label. Please note, so that we can process returns and exchanges efficiently and offer the best service possible to our customers, items must be shipped back to us within 7 days from when the Return Authorization # was issued. For security reasons, you must obtain a drop off receipt from the shipping carrier when returning your order. Please note, express shipping fees that are added on by the customer are not refundable, even in cases where the carrier misses their promised delivery timeframe. For international returns, customers are responsible for the return shipping.

Please allow 2-4 business days from when the item is received by us for your refund to process.

Original shipping costs are not eligible for reimbursement.

If we made a mistake with your order, just let us know and we'll make it right, including covering all shipping costs. 

To start the return process, click 'Initiate Your Return' on the menu, or contact us directly at info@satchel-page.com with your Order Number.

The below exclusions to the return policy apply: 

International Returns

International returns require a Return Authorization # from Satchel & Page. Please contact info@satchel-page.com to initiate an international returns as international returns require specific documents to ensure they clear customs and are received by Satchel & Page. Customers are responsible for return shipping costs for international returns.

Multiple Returns

In order to protect against abuse of the free return/exchange policy, we offer 1 round of free returns/exchanges per customer. After returning/exchanging their first order, customers would responsible for return shipping costs on subsequent orders. Additionally, items from different orders cannot be combined into the same return.

Returning and Repurchasing the Same Item

If a customer returns an item only to repurchase the same item, the customer is responsible for return shipping costs.

Purchasing 2 or More of the Same Item for Comparison

Final Sale

Items with FINAL SALE in the title are final sale. No refunds or exchanges are allowed under any circumstances.

Kickstarter

Items purchased through a Kickstarter campaign are non-refundable, final sale.

3rd Party

We don't accept returns, exchanges, or store credit on items purchased through a 3rd party vendor or eBay. Please contact the original vendor in those instances.

Sample Sale and Showroom Sale

Sample Sale and Showroom Sale items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale or sample sale items, customers are responsible for all shipping costs and exchanges must be initiated within 7 days of receiving the item. These are products with the words SAMPLE SALE or SHOWROOM SALE in the product title.

Gift Cards

Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.

Store Credits

Store credits expire 1 year from the date they are issued and cannot be combined with any discount codes.

If you have any questions about the return process, please contact us at info@satchel-page.com.

Please follow these steps carefully so that we can process your return smoothly:

1. All returns require a Return Authorization # from Satchel & Page. If a return is sent to us without a Return Authorization # and without any communication with us prior to the return, the return may be rejected.
2. The returned or exchanged item must be shipped back to us within 14 days from when the Return Authorization was issued. If the item is not sent back within 14 days, the return or exchange will be not be accepted.
3. For security reasons, we require that you obtain a drop off receipt from the shipping carrier.
4. The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step. 
5. Shipping labels we send to you expire in 7 days. Please ship the item before the label expires, as we can only provide 1 label per return.
6. Include the following with your return package: Dust bag, shoulder strap, and original packaging
7. Be sure to empty the bag of all your personal items (one time, a guy left a $100 bill…don’t be that guy)
8. Please pack the shoulder strap inside the bag itself
9. Please pack the bag inside the 1st plastic polybag
10. Pack that inside the Black Dust Bag
11. Please place the 2nd plastic polybag over everything
12. If you are returning multiple items, be sure to ship them separately from each other. For example, if you are returning a wallet and bag, do not pack the wallet inside the bag.
13. Please make sure to get a receipt from the carrier when you drop off the package.  
14. Please allow 2-4 business days after the item has been received at our facility for the processing of your refund.