If you have any questions about our return policy listed below, please contact us at firstname.lastname@example.org.
At Satchel & Page, we are committed to ensuring your satisfaction. If for any reason the item you purchased from us didn't work out, you may return or exchange your unused item within 30 days of the shipping date for an exchange or refund.
The return shipping cost will be on your dime. That's just part of doing business online. Original shipping costs are not eligible for reimbursement.
If we made a mistake with your order, just let us know and we'll make it right, including covering all shipping costs.
The below exclusions to the return policy apply:
Sample Sale Items
Sample Sale items are final sale. No refunds or exchanges, and no exceptions. These are products with the words SAMPLE SALE in the product title.
Showroom Sale & Close Out Items
Showroom Sale and Close Out items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale items, customers are responsible for all shipping costs and exchanges must be initiated within 7 days of receiving the item. These are products with the words SHOWROOM SALE or CLOSE OUT in the product title.
Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.
Custom items like jackets made to your measurements are non-refundable/non-exchangeable final sale.
Please write us at email@example.com for a Return Authorization and we will provide a return shipping address. As our items ship from different facilities nationwide, it is important you confirm the return shipping address with us. Please note, all returns require a Return Authorization # and if an item arrives at our facility without a Return Authorization #, your return may either not be accepted, or will be subject to a restocking fee and delay in processing.
Please follow these steps carefully so that we can process your return smoothly:
- The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step.
- Include the following with your return package: Dust bag and shoulder strap
- Write the Return Authorization Number on the outside of the box and packing slip.
- Please make sure the item ships with a tracking number as we are not responsible for lost packages.
- The item must be received at our facility within 21 days from the date the RA# was provided to you.
- Please allow 1-3 business days after the item has been received at our facility for the processing of your refund.