At Satchel & Page, we are committed to ensuring your satisfaction, and we pride ourselves on processing returns/exchanges stress free and as quickly as possible. If for any reason the item you purchased from us didn't work out, you may return or exchange your unused item within 30 days of the shipping date for an exchange or full refund. This includes Preorder items - they are fully refundable. Please kindly note, we do not accept returns or exchanges on used items under any circumstances.
We now handle returns through an automated portal. You will just need the Order Number and Email associated with the order. For returns in the contiguous US, we provide a complementary pre-paid shipping label. Please note, so that we can process returns and exchanges efficiently and offer the best service possible to our customers, items must be shipped back to us within 14 days from when the Return Authorization # was issued. Please note, express shipping fees that are added on by the customer are not refundable. For international returns, customers are responsible for the return shipping.
Original shipping costs are not eligible for reimbursement.
If we made a mistake with your order, just let us know and we'll make it right, including covering all shipping costs.Â
To start the return process, click 'Initiate Your Return' on the menu, or contact us directly at info@satchel-page.com with your Order Number.
The below exclusions to the return policy apply:Â
Multiple Returns
In order to protect against abuse of the free return/exchange policy, we offer 1 round of free returns/exchange per customer. After the first round, customers are responsible for return shipping costs. Additionally, items from different orders cannot be combined into the same return.
Purchasing 2 or More of the Same Item for Comparison
Due to the natural variation in the leather we use, our bags are not perfectly uniform from one to another. That's what makes them beautiful. We strongly urge against customers purchasing multiple quantities of the same bag for comparison. In these cases, our free return policy is not applicable and customers will be responsible for all return shipping costs.Final Sale
Items with FINAL SALE in the title are final sale. No refunds or exchanges are allowed under any circumstances.
Kickstarter
Items purchased through a Kickstarter campaign are non-refundable, final sale.
3rd Party
We don't accept returns, exchanges, or store credit on items purchased through a 3rd party vendor or eBay. Please contact the original vendor in those instances.
Sample Sale and Showroom Sale
Sample Sale and Showroom Sale items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale or sample sale items, customers are responsible for all shipping costs and exchanges must be initiated within 7 days of receiving the item. These are products with the words SAMPLE SALE or SHOWROOM SALE in the product title.
Gift Cards
Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.
Store Credits
Store credits expire 1 year from the date they are issued and cannot be combined with any discount codes.
If you have any questions about the return process, please contact us at info@satchel-page.com.
Please follow these steps carefully so that we can process your return smoothly:
- The returned or exchanged item must be shipped back to us within 14 days from when the Return Authorization was issued. If the item is not sent back within 14 days, the return or exchange will be not be accepted.
- The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step.Â
- Shipping labels we send to you expire in 7 days. Please ship the item before the label expires, as we can only provide 1 label per return.
- Include the following with your return package: Dust bag, shoulder strap, and original packaging
- Be sure to empty the bag of all your personal items (one time, a guy left a $100 bill…don’t be that guy)
- Please pack the shoulder strap inside the bag itself
- Please pack the bag inside the 1st plastic polybag
- Pack that inside the Black Dust Bag
- Please place the 2nd plastic polybag over everything
- If you are returning multiple items, be sure to ship them separately from each other. For example, if you are returning a wallet and bag, do not pack the wallet inside the bag.
- Please make sure to get a receipt from the carrier when you drop off the package. Â
- Please allow 2-4 business days after the item has been received at our facility for the processing of your refund.
At Satchel & Page, we are committed to ensuring your satisfaction. If for any reason the item you purchased from us didn't work out, you may return or exchange your unused item within 30 days of the shipping date for an exchange or refund. This includes Preorder items - they are fully refundable.
We now handle returns through an automated portal, and for domestic returns we offer the option of providing a pre-paid shipping label for $12, which is basically half of the return shipping cost. This is similar to the way Amazon handles returns. For international returns, customers are responsible for the return shipping.Â
Original shipping costs are not eligible for reimbursement.
If we made a mistake with your order, just let us know and we'll make it right, including covering all shipping costs.Â
To initiate your return, scroll down to the bottom of this page and follow the instructions.
The below exclusions to the return policy apply:Â
Sample Sale, Showroom Sale & Close Out ItemsÂ
Showroom Sale and Close Out items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale items, customers are responsible for all shipping costs and exchanges must be initiated within 7 days of receiving the item. These are products with the words SHOWROOM SALE or CLOSE OUT in the product title.
Gift Cards
Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.
Store Credits
Store credits expire 1 year from the date they are issued.
Custom Items
Custom items like jackets made to your measurements are non-refundable/non-exchangeable final sale.Â
If you have any questions about the return process, please contact us at info@satchel-page.com.
Please follow these steps carefully so that we can process your return smoothly:
- The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step.Â
- Include the following with your return package: Dust bag and shoulder strap
- Please make sure the item ships with a tracking number as we are not responsible for lost packages. Â
- The item must be received at our facility within 21 days from the date the RA# was provided to you. If the item is not received within 21 days, the return will no longer be accepted.
- Please allow 1-3 business days after the item has been received at our facility for the processing of your refund.