Returns

At Satchel & Page, we are committed to ensuring your satisfaction. If for any reason the item you purchased from us didn't work out, you may return or exchange your unused item within 30 days of the shipping date for an exchange or refund. This includes Preorder items - they are fully refundable. Please kindly note, we do not accept returns or exchanges on used items.

We now handle returns through an automated portal. You will just need the Order Number and Email associated with the order. For returns in the continental US, we provide a complementary pre-paid shipping label. Please note, so that we can process returns and exchanges efficiently and offer the best service possible to our customers, items must be shipped back to us within 14 days from when the Return Authorization # was issued. Please note, express shipping fees that are added on by the customer are not refundable. For international returns, customers are responsible for the return shipping.

Original shipping costs are not eligible for reimbursement.

If we made a mistake with your order, just let us know and we'll make it right, including covering all shipping costs. 

To start the return process, click 'Initiate Your Return' on the menu.

The below exclusions to the return policy apply: 

Final Sale

Items with FINAL SALE in the title are final sale. No refunds or exchanges are allowed under any circumstances.

Kickstarter

Items purchased through a Kickstarter campaign are non-refundable, final sale.

Multiple Returns

In order to protect against abuse of the free return/exchange policy, we offer 1 round of free returns/exchange per customer. After the first round, customers are responsible for return shipping costs.

3rd Party

We don't accept returns, exchanges, or store credit on items purchased through a 3rd party vendor or eBay. Please contact the original vendor in those instances.

Clearance

Clearance items are eligible for returns within 30 days. Customers are responsible for return shipping costs on clearance items.

Sample Sale and Showroom Sale

Sample Sale and Showroom Sale items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale or sample sale items, customers are responsible for all shipping costs and exchanges must be initiated within 7 days of receiving the item. These are products with the words SAMPLE SALE or SHOWROOM SALE in the product title.

Gift Cards

Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.

Store Credits

Store credits expire 1 year from the date they are issued and cannot be combined with any discount codes.

Price adjustments

We run 1 major sale per year during Cyber Week. We are not able to adjust prices on orders placed before or after this sale.

Undeliverable Address

In cases where the customer provides an incorrect address and the item is returned to us by the shipping courier, the refund amount will be debited by the return to sender fee levied by the shipping courier. 

Custom Items

Custom items like special order jackets are non-refundable/non-exchangeable final sale. 

If you have any questions about the return process, please contact us at info@satchel-page.com.

Please follow these steps carefully so that we can process your return smoothly:

1. The returned or exchanged item must be shipped back to us within 14 days from when the Return Authorization was issued. If the item is not sent back within 14 days, the return or exchange will be not be accepted.
2. The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step. 
3. Shipping labels we send to you expire in 7 days. Please ship the item before the label expires, as we can only provide 1 label per return.
4. Include the following with your return package: Dust bag, shoulder strap, and original packaging
5. Package the shoulder strap inside the bag.  
6. For Port Series packaging, please follow the packaging instructions: Pack the shoulder strap inside the Portfolio. Pack the Portfolio without the removable outside pocket inside the black dust bag. Pack the removable pocket on top of the dust bag. Pack the plastic polybag over everything.
7. Please make sure to get a receipt from the carrier when you drop off the package.  
8. Please allow 3-5 business days after the item has been received at our facility for the processing of your refund.