We ship from our warehouse, centrally located in Dallas, TX.
Tracking notifications usually go out at night, after carriers have made their pickups.
All domestic orders over $60 ship FREE.
All bags ship via Fedex or UPS Ground / Home Delivery and will arrive within 1-5 business days. All smaller items, such as wallets ship via USPS and will reach most US destinations within 2-4 business days.
If you'd like expedited shipping, please drop us a note at email@example.com before you place your order, and we'll provide you a quote.
Please note, UPS or Fedex Ground will be delivered without a signature required. If you are not going to be at your residence when the package is delivered and are concerned with having the package sitting outside, please contact us before shipping. If the package is already in transit, you may contact UPS/Fedex with your tracking number and add signature required or have the package held at a nearby UPS/Fedex location. As our bags/jackets are not cheap, please take these above precautions to prevent any potential theft of your package.
In order to improve delivery times and reliability, our international shipping program is now focused around DHL Express. Delivery times for DHL express range from 2-5 days and DHL shipments are fully trackable.
We do offer USPS First Class and Priority International for delivery to some countries. Showroom Sale and Sample Sale items ship via USPS Priority International. Delivery times for those services are below:
USPS Priority International: 7-14 days
USPS First Class International: 10-20 days
International shipping rates are determined at checkout.
International customers are responsible for tracking their shipment, receiving/signing for orders, and all customs/brokerage charges. Additionally, local carriers may charge additional fees to deliver to remote areas internationally. We are not responsible for those charges.
Returns / Exchanges
If you have any questions about our return policy listed below, please contact us at firstname.lastname@example.org.
Regular Bags, Jackets, Small Leather Goods
At Satchel & Page, we are committed to ensuring your satisfaction. For bags, jackets, and small leather goods, if for any reason you are unhappy with your purchase, you may return or exchange your unused item within 30 days of the ship date for an exchange or refund.
The below exclusions to this policy apply:
Items with the words PRE-SALE in the product title are non-refundable / non-cancelable. The reason is that on these PRE-SALE items, we base our production on the pre-orders received. Once the order is received, the product goes into production and it cannot be canceled. If you have any questions about this policy, please contact us. Any exceptions to this policy are made solely at our discretion.
Sample Sale Items
Sample Sale items are final sale. No refunds or exchanges, and no exceptions. These are products with the words SAMPLE SALE in the product title.
Showroom Sale Items
Showroom Sale items are non-refundable, but can be exchanged for store credit. For exchanges on showroom sale items, customers are responsible for all shipping costs. These are products with the words SHOWROOM SALE in the product title.
Gift cards are non-refundable. Items purchased through a gift card can be exchanged within 30 days as long as they are in original, unused condition.
Custom items are non-refundable/non-exchangeable final sale.
Customers are responsible for return shipping charges and original shipping charges are not eligible for reimbursement.
Please write us at email@example.com for a Return Authorization and we will provide a return shipping address. Please note, all returns require a Return Authorization # and if an item arrives at our facility without a Return Authorization #, your return may either not be accepted, or will be subject to a restocking fee and delay in processing.
Please follow these steps carefully so that we can process your return smoothly:
- The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step.
- Include the following with your return package: original packing slip, dust bag, and shoulder strap
- Write the Return Authorization Number on the outside of the box and packing slip.
- Please make sure the item ships with a tracking number as we are not responsible for lost packages.
- The item must be received at our facility within 21 days from the date the RA# was provided to you.
- Please allow 1-3 business days after the item has been received at our facility for the processing of your refund.