All domestic orders over $50 ship FREE.
All bags ship via Fedex or UPS Ground / Home Delivery and will arrive within 2-4 business days. All smaller items, such as wallets ship via USPS and will reach most US destinations within 2-4 business days.
If you'd like expedited shipping, please drop us a note at email@example.com before you place your order, and we'll provide you a quote.
We've reduced and simplified our international shipping prices.
It's $30 Flat Rate shipping via USPS with limited tracking for any international order. Delivery times usually range from 7-14 days.
We do offer the option of DHL Express for a higher cost. Delivery times for DHL range from 2-5 days.
International customers are responsible for tracking their shipment, receiving/signing for orders, and all customs/brokerage charges. Additionally, local carriers may charge additional fees to deliver to remote areas internationally. We are not responsible for those charges.
Returns / Exchanges
Regular Bags, Jackets, Small Leather Goods
At Satchel & Page, we are committed to ensuring your satisfaction. For bags, jackets, and small leather goods, if for any reason you are unhappy with your purchase, you may return your unused item within 30 days of the ship date for an exchange or refund.
Showroom Sale Jackets
Showroom sale jackets are final sale, non-refundable. If we have available stock we will accommodate exchanges, but we cannot guarantee availability for exchanges. In the case of an exchange on a Showroom Sale item, customers are responsible for all shipping charges.
Sample Sale Items
Sample Sale items are final sale. No refunds or exchanges, and no exceptions.
Items Purchased / Pre-Ordered through a crowdfunding campaign on our website, include the Workshop section, are non-refundable / non-cancelable. These are all items with a crowdfunding progress bar on the product page and a discounted price. The reason is that on these crowdfunded products, we base our production on the pre-orders received. Once the project is funded, the product goes into production and it cannot be canceled.
Customers are responsible for return shipping charges and original shipping charges are not eligible for reimbursement.
Custom items are non-refundable/non-exchangeable final sale.
The return shipping address is:
Satchel & Page c/o DM Fulfillment
Attn: Jesus Ochoa
4401 Samuel Blvd. Suite 100
Mesquite, TX 75149
Please write us at firstname.lastname@example.org for a Return Authorization.
Please follow these steps carefully so that we can process your return smoothly:
- The returned item must arrive to us in original, unused condition. If the returned item does not arrive in original, unused condition, the return will either be rejected altogether or you will be charged a restocking fee subject to the condition of the bag. We suggest packaging the bag in the dust bag + a poly bag/bubble wrap. We really don't want to have to reject returns or charge restocking fees - that's not how we prefer to do business. So please, please follow this step.
- Include the following with your return package: original packing slip, dust bag, and shoulder strap
- Write the Return Authorization Number on the outside of the box and packing slip.
- Please make sure the item ships with a tracking number as we are not responsible for lost packages.